Before support confirmation
A provisional reservation is not a final ticket. If support cannot confirm the requested ticket, the customer is contacted with an alternative option or cancellation instructions.
After support confirmation
After a ticket is confirmed and delivered, resale marketplace rules can limit cancellations because the ticket may have been secured from a third-party owner or partner. Support will review each case based on the event, ticket status and applicable resale rules.
Event cancellation or postponement
If an event is cancelled or postponed, support follows the policy of the organizer, venue, primary ticket issuer or resale partner that supplied the ticket. Customers should keep their booking code for faster handling.
How to request help
Email support with the booking code, event name, customer name and the reason for the request. Do not send payment card details by email.